time-clock-circle multiple-users-1 bin-paper-1 smiley-indifferent view-off alert-diamond envelope-letter rating-star network-browser pencil-write ticket-1 button-record headphones-customer-support close synchronize-arrows-1 common-file-stack close-quote arrow-down-2 multiple-circle attachment-1 folder-file-1 disable smiley-indifferent shield-warning love-it smiley-smile-1_1 check-circle-1 time-clock-midnight floppy-disk view smiley-unhappy book-star lock-unlock-1 arrow-right-1 archive smiley-unhappy send-email-1 hierarchy-9 open-quote add-circle-bold search remove-circle cog-1 filter-1 hyperlink-2 analytics-pie-2 flying-insect-honey navigation-menu-horizontal pencil-1 smiley-thrilled check-1 arrow-up-1 lock-2 navigation-menu add layout-module-1 archive arrow-left-1 wench arrow-down-1 multiple-neutral-1 expand-6 close drawer-send alarm-bell-1 social-media-twitter keyboard-arrow-up ticket-1 copy-paste rating-star download-thick-bottom information-circle smiley-sad-1 single-neutral-actions remove-square-1 file-code pencil-1 keyboard-arrow-down smiley-sad-1 cog single-neutral add-circle move-to-top list-bullets expand-6 undo tags-double smiley-happy view-1 messages-bubble-square print-text add-square smiley-happy credit-card-1 envelope-letter diagram-fall-down

Can someone else collect my orders on my behalf?

Yes, you may elect someone to collect the order on your behalf if you opt for self collect for the order. Depending on the source of purchase, we'll require different credentials to verify your order.

If you opt for delivery and wishes to have someone to collect the order on your behalf instead, kindly reach out to us here as not every orders are eligible to change from delivery to self collect. 

For Qisahn.com orders, we'll need:

  • Order number.
  • Name (based on the order).
  • Contact number (based on the order).


For Shopee orders, we'll need:

  • The Shopee order ID.
  • Contact number (based on the order).
  • The person who placed the order to click "order received" via the Shopee application. Show us a screen shot as proof that the person has clicked "order received".


For Lazada orders, we'll need: 

  • The Lazada order ID.
  • Contact number (based on the order).
  • The QR code from the person who placed the order. You may ask the buyer to send you a screen shot of the QR code.
Lazada QR Code


For Qoo10 orders, we'll need:

  • The Qoo10 order ID / cart ID.
  • Contact number (based on the order).
  • Send a screen shot of the pick up voucher & the order number to [email protected]. Wait for our confirmation first before heading down to collect.
Qoo10 Pickup Voucher