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General FAQ

General FAQ about
12 articles

How to check for console's warranty status?

You can check the status of your console's warranty via our Warranty Look Up page here. Microsoft Xbox Consoles The serial number can be found on the console & also the packaging. On the console.On the packaging. Nintendo Switch Consoles The serial number can be found on the console & also the packagi...

How to pay for orders made via website?

Step 1: Proceed to [Checkout] → select [PayNow] → click [Confirm]. Step 2: Click [Make Payment]. Step 3: Click [New PayNow Payment]. Step 4: Scan the QR code to proceed with payment. Please include the order number in note/comment/remark section at the transfer page. Fill in [Name as per Bank Record...

Why does some preorder only accepting SGD5, SGD20 or SGD50?

For some preorders, we do not yet have the confirmed pricing available, and only an estimated price is given. For these preorders, we will only be accepting a small deposit in order to confirm your preorder. The remaining deposit can be paid on launch or as soon as we have confirmed the pricing.

How to request for a refund?

Kindly send us an email via [email protected] regarding your refund request. Refund requests will be reviewed on a case by case basis.

When does a preorder be ready for collection / delivery?

We will send out e-mail or SMS to all our preorder customers as soon as the preorder is ready for collection or delivery. Kindly wait for our notification before arriving at our store, as stock may arrive at a later time.

Why did my price match request got rejected?

For a full list of our terms for price match, kindly refer here.

When will my order be delivered?

Singapore Customers Orders are usually shipped within 1 business day, and on average takes about 3 business days to reach your address. For purchases made directly via, you may check our delivery info page for more details.Preorders will usually be shipped out on release day. You may check...

Can someone else collect my orders on my behalf?

Yes, you may elect someone to collect the order on your behalf if you opt for self collect for the order. Depending on the source of purchase, we'll require different credentials to verify your order.If you opt for delivery and wishes to have someone to collect the order on your behalf instead, kind...

Do you have a certain item or game in stock? Will you bring in the preorder for a certain item?

Our stock is updated in real time on our website. Should any item be in stock, it will be listed on Kindly search for your requested item using the search bar. If the item is not in stock, you may click "Notify Me" to be notified if we do restock the item. New pre-orders are listed up im...

Why do your preowned games not have the Region listed?

We buyback a variety of games, and in order to standardise the prices, we do not separate the regions for preowned games and do not keep track of different regions. Should you wish to purchase a specific region of a preowned game we have available, you will have to proceed to our store to inspect th...

How to Identify Fake Sellers

How to know if my pre-order will include the bonus?

Click Add To Cart from the product page. Your pre-order will include the bonus item if the Add-On Deals page show up after adding the main product to your cart. If the Add-On Deals page doesn't show up, you will know if your pre-order will include the bonus item if you see the extra Add-on Deal item...